Why we chose it
For more package options (and more channels) with Charter Spectrum, you’ll have to bundle with internet and phone service. Those bundles come at a fair price though, and include free installation (normally $35), WiFi set up (typically $10), and DVR service ($13 per month). That’s a potential savings upwards of $200 in one year. Spectrum also includes HD channels free of charge.
What’s more, if you’d like to switch to Spectrum but are currently signed with another provider, the company will help buyout your contract up to $500 when you sign up for the Triple Play bundle.
Spectrum’s customer service fares well with consumers. The company received a 63 out of 100 rating from both Consumer Reports and ACSI, coming in above the industry average. It was also awarded by J.D. Power for its customer satisfaction in the South, and it received 3 out of five power circles in the West and North Central regions.
Points to consider
One TV-only plan
After Charter Communications recently acquired Time Warner Cable and Bright House Networks, it rebranded as Spectrum and has worked to simplify its services. Unfortunately, that means you’ll only have one option if you just want cable TV. That one TV-only plan is called TV Select. It comes with at least 125 channels and about 46% of the most popular channels. Notable absences include E! and the Travel Channel, but otherwise you’ll be getting a fair number of major networks.